Business systems & practical automation

Greg Finin

I make things that help businesses.

I build practical tools that connect the software a business already uses, cut down on repetitive work, and make the day a little easier.

Saratoga Springs, New York

Selected work

Less busywork. More time back.

A real automation project for a painting company, plus a few tools exploring better ways to handle everyday work.

Other tools & experiments

Public portfolio demos using fictional companies and records.

Portfolio demo / Support handoffs

Support Triage

Support handoffs take time when the relevant engineering work lives elsewhere. This workflow finds related issues and prepares a draft and likely owner for the team to review in Slack.

Portfolio demo / Shared knowledge

CS Notes Bot

Customer history gets lost in chat. This Slack tool keeps notes, decisions, and follow-ups in a persistent, searchable record without asking the team to leave its conversation.

Profile

Understand the work.
Then improve the system.

Useful changes to the way a business runs.

I'm interested in the practical problems that take up a business's time: copying the same information between tools, chasing down a detail, or repeating a task that could be handled automatically.

I start by understanding how the work gets done. Then I look for a useful change, whether that's connecting two systems, organizing information, or building a small tool around an existing process.

The painting-company project is a good example: take a daily data-entry task off someone's plate and give them up to half an hour back. That's the kind of result I care about.

This is a personal portfolio. The painting-company project describes real work with the client unnamed. The other projects are public demos using fictional records.